Exchange and Refund

Merchandise can be exchanged within 7 days from the date of delivery only if bill and tags are in place.

No goods will be exchanged without the bill.

Merchandise which cannot be exchanged:

Dohars, Quilts and other quilted merchandise. Any altered and customised merchandise Handicraft items, cosmetics, gift vouchers, undergarments Discounted merchandise We do not refund cash against any sales

Only manufacturing defects can be exchanged with prior approval of Quality Department within 21 working days.

All disputes shall be subject to the jurisdiction of courts in Jaipur.

Liability shall not exceed the maximum values of goods bought.

For any clarification, please write us- “query@ratanjaipur.com

Refund Policy

  • In the event of any merchandise you have ordered from us is damaged or defective, or if merchandise delivered is different from what you had expected and if it is not received in good condition, you may return the merchandise in the same condition as you received it, in its original packaging along with original tags, for a refund or an exchange, within 14 days from the date on which these goods are delivered.
  • If there is an item that you have purchased and then we recognize that this item is not available, we will promptly inform you within 2 working days of your purchase and fully refund your money for the out of stock item or we will give you an exchange on that item from any merchandise of your selection.
  • Orders paid by credit/ debit card will be refunded by credit back to the credit/ debit card within 10 working days of the process being completed;
  • Orders paid by net banking accounts will be credited back to bank account within 10 working days of the returns process being completed.