Shipping Policy

What payment options does RATAN JAIPUR support?

• We accept all Master, Visa and, American express cards.
• Net banking facility of all major banks in India.

What would be the estimated delivery time?

Your order will be delivered in 7 to 15 working days from the order placement date.

How can you track your order?

You can track your order anytime by clicking on My Orders (A link under My Account category). There you can track all your order details with your order ID.

You can also email us at [email protected]

With your order ID in subject or Call on +91-8239117227

What does the different order status mean?

1. Open: When an order has been placed recently
2. In Transit: When the order is in processing stage by our team.
3. Failed: If the order has been cancelled by our team due to any reason.
4. Cancelled: When the order has been cancelled by the customer.
5. Dispatched: When the order has been processed by our team & is on its way for delivery.
6. Delivered: When the order has been delivered to the customer.
7. To ship products to different addresses, you shall need to place multiple orders.

When and how can you cancel an order?

You can cancel your order by calling at +91-8239117227 before 6:00 pm of the day when you have placed your order.

How can you change your shipping address after you have placed the order?

For changing your shipping address after placing your order you need to contact our Customer Care representatives at (+91-8239117227) & they will confirm whether it is possible or not ( if order is not yet dispatched , then they will definitely change your shipping address.)

How can you ship different items in your order to different shipping addresses?

If you want to ship different items to different addresses, you need to place orders separately for each item.

In case, you are not at home at the time of delivery

The courier company will call you on the contact number provided by you before delivering the order. If in case you are not at home, they will leave a message and make a second attempt. We urge you to plan and co-ordinate accordingly so that someone is available at home to receive the order.

Additional and Surcharges

Are there any hidden charges when I make a purchase on RATAN JAIPUR (Octroi, Sales Tax)?

No. The listed price is inclusive of all the taxes and is the final price what you have to pay for the product.

• The minimum order value is Rs. 1000.
• A surcharge of Rs. 100 will be applicable for order value less than Rs. 1000.